Trim Replacement in Vienna, VA

Trim Replacement in Vienna, VA using Azek with James Hardie Fiber Cement

Our next customer journey is a unique one.  This customer reached out to us with a 4 year old, beautiful modern home with James Hardie fiber cement and extensive wood trim (about 3,000 feet of trim, to be exact!). There were several issues the builder left on the home.  The primary issue was the water was draining into wood trim with no flashing, causing premature wood rot.  Since the homeowner just invested into this beautiful Vienna single family home, they decided to treat the symptoms in one fell swoop on the whole home.

After two thorough site inspection with both SBE owners, Josh and Toby recommended to have almost all the existing wood trim replaced using a composite PVC white trim.  Doing this eliminates the need for maintenance and the possibility of wood rot.  A thorough estimate was provided on the spot to Steve, the homeowner, and a decision to move forward was reached shortly thereafter.

Schaefer Burdett uses DocuSign to send proposals, allowing you to view the written estimate in the comfort of your own home without anyone pressuring you to make a decision.  Once you sign the DocuSign agreement, SBE is notified right away and reaches out with a welcome email and next steps.  For the deposit, SBE uses QuickBooks invoicing tools to send you a secure payment portal where you can use either an e-bank transfer or credit/debit card.  This allows you to pay at your convenience and you don’t have to schedule a time to speak with an SBE representative.  For those customers that are more traditional, we can also accept credit/debit card over the phone or personal checks.

Schaefer Burdett also offers financing through our bank partner, EnerBank.  EnerBank offers over 20 financing plans to meet every term and interest rate need you can think of.  The approval process is super fluid and takes about 5 minutes over the phone.  All the loan documents can be signed and viewed on an online portal with EnerBank.  Schaefer Burdett offers a variety of 0% financing plans through EnerBank.

The trim project was completed in a matter of days.  One of the primary concerns with the job was that the trim butted directly up to fiber cement siding, which required a very careful dismount.  After the job was done, SBE was able to apply touch up paint and replacement panels as necessary to make the property look better than new!  The homeowners were extremely happy and left the following review on Google, where Schaefer Burdett is a Google Guaranteed partner:


Schaefer Burdett regularly ensures are customers are ecstatic with the final product.  We are in the business of protecting one of your largest investments, your home, and beautifying it in the process.  We love delighting our customers and would love to have the opportunity to serve you.  If you’re in need of roofing, siding, windows, or door work please contact us here.  All pictures shown in this post are of the job after completion.

About Schaefer Burdett Exteriors

Before you know it a storm has rolled in and left you with water damage throughout your home. A decision has to be made whether or not to fix it yourself or call around for an estimate. Work can get in the way and leave you with picking the first contractor you meet who may or may not be a licensed professional and leave you with an even bigger headache.

STOP!

Why settle for the below average job that leaves you spending more in the long run or even worse, go with the bigger company that lacks in customer service and leaves you with a leak in your wallet. When it comes down to it, you are the homeowner and you get to make the decisions that ultimately impact the satisfaction with your home. Schaefer Burdett Exteriors understands that and is willing to go out on a limb to ensure that every one of our customers is thoroughly satisfied with our work. Before you read any further we would love for you to open another page and check out our Yelp/HouzzFacebookGoogle/ and GAF reviews. Our 5-star rating across the board not only comes from our workmanship but largely from the customer service and support to smooth the entire process of replacing a roof, gutter system, windows, and so much more.

Let me explain the process. Josh, who previously sold for two other leading companies in the area, recognized the flaws in customer service. His experience with haggling the customer into signing day of ultimately left both parties unsatisfied. The experience you will receive with SBE is unlike any other in the industry with an informative approach that gives you the option to think on what can sometimes be a very large investment in the protection of your home.

After approving the work deemed necessary by Josh, Toby, steps in and takes care of any production related issues and ensures that your home stays protected for years to come. Toby specializes in the management of the project and oversees our exclusive crews, where he double checks every aspect of repair or replacement and responds to you, giving you the satisfaction of meeting directly with an owner.

We trust our work so much that we always offer a minimum of a 5-year workmanship warranty. What does that mean? If you have any issues you get to call an owner directly and we will have a crew ready to perform any maintenance deemed necessary to offer you the best service we can. Call the mainline today to set up a FREE estimate and see why our customers only have positive reviews about this family owned and operated business.