Roof Replacement in Centreville, VA

Roof Repair and Roof Replacement in Centreville, VA

This week’s customer journey is pretty special.  Alice reached out to Schaefer Burdett Exteriors a little over 2 years ago regarding a roof leak.  The roof was about 16 years old at the time.  Josh went and visited with the homeowners and went up on the roof to inspect the issue.  After inspecting, a few shingles were discovered as missing and damaged.  Josh offered up a replacement option, and a repair option.

After some consideration, the homeowners decided to proceed with the repair option at that time.  Josh was able to repair the roof on the spot, using materials he kept in his truck.  The homeowners were given a 1-year warranty against leaking for the roof repair.

When we are able, Schaefer Burdett provides both a repair and replacement options for roofing.  Most asphalt roofs in the area last around 18-20 years before they start to expire and need replacing.  If we inspect the roof and it’s not able to be repaired, we’ll tell you and provide a replacement price option.

2 years after the repair was complete, the homeowners knew it was time to replace.  Since they had such a good experience with Schaefer Burdett, they called us back exclusively for an estimate.  Mike, one of Schaefer Burdett’s Project Consultants, went out and provided a consultative estimate.  Within a few days, the homeowners proceeded and within a few weeks they had a new roof!  They went with Certainteed Landmark in Charcoal, a timeless look that certainly increases curb appeal of the home as well as provides peace of mind against any leaks.

If you or anyone you need a new roof, siding, windows, doors or gutters, give us a call!  You can also contact us here.

Trim Replacement in Vienna, VA

Trim Replacement in Vienna, VA using Azek with James Hardie Fiber Cement

Our next customer journey is a unique one.  This customer reached out to us with a 4 year old, beautiful modern home with James Hardie fiber cement and extensive wood trim (about 3,000 feet of trim, to be exact!). There were several issues the builder left on the home.  The primary issue was the water was draining into wood trim with no flashing, causing premature wood rot.  Since the homeowner just invested into this beautiful Vienna single family home, they decided to treat the symptoms in one fell swoop on the whole home.

After two thorough site inspection with both SBE owners, Josh and Toby recommended to have almost all the existing wood trim replaced using a composite PVC white trim.  Doing this eliminates the need for maintenance and the possibility of wood rot.  A thorough estimate was provided on the spot to Steve, the homeowner, and a decision to move forward was reached shortly thereafter.

Schaefer Burdett uses DocuSign to send proposals, allowing you to view the written estimate in the comfort of your own home without anyone pressuring you to make a decision.  Once you sign the DocuSign agreement, SBE is notified right away and reaches out with a welcome email and next steps.  For the deposit, SBE uses QuickBooks invoicing tools to send you a secure payment portal where you can use either an e-bank transfer or credit/debit card.  This allows you to pay at your convenience and you don’t have to schedule a time to speak with an SBE representative.  For those customers that are more traditional, we can also accept credit/debit card over the phone or personal checks.

Schaefer Burdett also offers financing through our bank partner, EnerBank.  EnerBank offers over 20 financing plans to meet every term and interest rate need you can think of.  The approval process is super fluid and takes about 5 minutes over the phone.  All the loan documents can be signed and viewed on an online portal with EnerBank.  Schaefer Burdett offers a variety of 0% financing plans through EnerBank.

The trim project was completed in a matter of days.  One of the primary concerns with the job was that the trim butted directly up to fiber cement siding, which required a very careful dismount.  After the job was done, SBE was able to apply touch up paint and replacement panels as necessary to make the property look better than new!  The homeowners were extremely happy and left the following review on Google, where Schaefer Burdett is a Google Guaranteed partner:

Schaefer Burdett regularly ensures are customers are ecstatic with the final product.  We are in the business of protecting one of your largest investments, your home, and beautifying it in the process.  We love delighting our customers and would love to have the opportunity to serve you.  If you’re in need of roofing, siding, windows, or door work please contact us here.  All pictures shown in this post are of the job after completion.